Product FAQ

Yes, all our products are certified!

According to a recent study by the DGCCRF and customs, 62% of the luminaires sampled were found to be non-compliant . This highlights the importance of choosing certified and reliable products.

Out of 44 luminaires analyzed:

24 were found to be non-compliant with electrical safety regulations.

10 other luminaires were found to be non-compliant and potentially dangerous.

To avoid all these problems, we collaborate with the certification body BUREAU VERITAS , recognized worldwide in the field of certification. This collaboration allows us to comply with the strictest requirements in terms of electrical safety and environmental standards. 🌍🔒

All our products are CE , ROHS , LDV , and EMC certified, ensuring their compliance and safety. Your safety and satisfaction are our priorities, and we are committed to providing you with the highest quality lighting fixtures.

Currently, all our sales are made exclusively on our online store. But rest assured, we have found the perfect solution to help you visualize our lights in your home! ✨

We recruited Gaëlle, our talented interior designer, to create realistic visuals of our lighting fixtures in your own spaces. 🎨🏡

How does it work? It's very simple:
1️⃣ Send us a nice photo of your room.
2️⃣ Indicate your model and color preferences.

Gaëlle takes care of the rest! She prepares a personalized visual for you, telling you exactly which items to order.

It’s quick and easy, as always with Lumeo creative.

And of course, you have 30 days to change your mind or exchange your suspension. 🔄

Unfortunately, we are increasingly copied, and you may come across luminaires that look very similar to ours, sold at lower prices.

We strongly advise you not to buy these counterfeits. Why? Because behind these low-priced products often lie dubious practices and real dangers:

Electrical standards not met ⚡

Forced labor or inhumane working conditions 😔

Poor quality materials, fragile and not very durable 👎🏻

Child exploitation 😱

Environmental standards ignored ❌

By purchasing this type of product, you are encouraging an irresponsible consumption model and taking risks for your safety, including fire or electrocution.

At LUMEO CREATIVE, we are committed to offering quality lighting fixtures, manufactured in compliance with current ethical, environmental and electrical standards. Responsible consumption also means choosing safe and sustainable products.

🚨 Attention to all our customers and fans of LUMEO CREATIVE! 🚨

We have noticed that some people are trying to take advantage of our success by creating fake websites that imitate ours. Be vigilant, especially if you see sites that are using our photos unscrupulously.

To be sure you are browsing an official LUMEO CREATIVE website, please check the URL carefully. Our only official websites are:

lumeo-creative.fr

lumeo-creative.com

lumeocreative.com

If you see a delivery time of 10 days or more, be wary! 🤨 All our products are stored in France and delivered within 72 hours maximum.

We report these fraudulent sites to the authorities as soon as they are spotted, but this process can take time. In the meantime, stay alert, and if you have any doubts or questions, contact us directly. Your safety is our priority! ❤️

At LUMEO CREATIVE, we prefer to be transparent.

Although we are a French brand that designs and plans its collections in France, manufacturing is done abroad. Why? The lighting industry has almost disappeared in France, and there are no longer any factories capable of producing our lighting under viable economic conditions.

We tested production options in France and Italy, but the costs would have made our products inaccessible to many. To maintain an attractive price/quality ratio, we chose trusted partners in Poland, Turkey and China.

These partners meet strict criteria:

Cutting-edge expertise.

Ethical and eco-responsible commitment.

Ability to keep up with our growth.

Competitive rates.

We are very demanding on the selection of production sites: all respect high ethical and environmental standards. No greenwashing at LUMEO CREATIVE, just transparency.

You have the freedom to choose the cable length for each of your suspensions!

When configuring your luminaire, you can choose a 1.5 metre or 5 metre cable for each pendant. This allows you to customise your installation to your specific needs. For example, you can choose 3 x 1.5 metre cables and 2 x 5 metre cables to create a 5-pendant luminaire, ideal for a staircase or high ceiling.

Additionally, each cable will be individually adjustable during assembly, giving you extra flexibility. For example, a 5 meter cable can be adjusted to 3.5 meters , allowing you to create the perfect ambiance in your space! 🔧🌈

This way, you can give free rein to your creativity while ensuring perfect installation of your lights.

Yes, absolutely! You can adjust the height of each pendant light according to your needs and preferences.

Our ceiling bases allow you to customize the height of each fixture during installation. Whether you want a sleek drop for a living space or a taller installation for a dining room, you have complete control over your fixture configuration.

Depending on the cable lengths you choose (1.5 meters or 5 meters), you can easily adjust the height. For example, a 5 meter cable can be adjusted to 3.5 meters or even to the length of your choice. 🏡✨

This allows you to create the perfect ambiance and enhance your spaces while maintaining functionality. Please feel free to contact us if you have any additional questions about adjusting your pendants!

Good news! If you have chosen a Lumeo Creative pendant light, you can easily upgrade your light fixture over time and according to your desires.

Our ceiling bases have been designed to adapt to your changing needs. You have the option of opting for multiple bases (5, 7 or 16 holes) which are accompanied by aesthetic caps. These caps allow you to hide unused holes while adding a decorative touch to your installation. 🏡💖

If you decide, for example, to add 2 pendant lights to your current 3 pendant light fixture, you can transform it into a beautiful 5 pendant light fixture in no time.

We have thought of every detail to make this change easier: no need to uninstall the existing suspension, a sling system allows you to complete your suspension, even alone! It's simple and quick, which allows you to personalize your lighting according to your desires and your decoration! 💡✨

We have carefully selected two types of low-energy LED bulbs for our lighting fixtures:

Wi-Fi Bulb: This model allows you to create the perfect atmosphere by adjusting the color and light intensity of your light fixture. In addition, it is compatible with Alexa, Google Home and Tuya, which gives you practical and modern control of your lighting. 🌈🤖

Non-connected LED bulb: If you prefer a more traditional option, we also offer a non-connected LED model that offers excellent lighting quality.

You will be able to choose your bulb at the last step of the process of customizing your lighting. This allows you to ensure that your lighting perfectly matches your needs and style!

To make it easier to create your suspension, we have set up an intuitive configurator in 4 simple steps :

round or rectangular. Next, select the number of holes in your ceiling base. Each hole corresponds to one pendant, but you have the flexibility to not use all the holes. Aesthetic caps are provided to cover unused locations. For example, you can choose a base to create a luminaire with 4 pendants .

If you choose a model with several colors or dimensions available, indicate your preferences for each suspension.

(if the model allows it) as well as the length of the cable for each suspension. For example, if you design a luminaire with 5 suspensions , you can choose 3 cables of 1.5 meters and 2 cables of 5 meters .

💡

Once your composition is ready, add it to the cart and place your order! Your light will be at your home within 72 hours !

If you need help or have any questions, please do not hesitate to contact us. Our team will be happy to assist you in designing your dream light fixture! 🥰✨