OUR COMMITMENTS REGARDING THE PROTECTION OF YOUR PERSONAL DATA
So that you can browse our site with complete peace of mind, we, Lumeo Creative, as data controller, explain to you how we collect, process and use your personal data, to provide you with new services on a daily basis while respecting your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data you entrust to us on all of our communication channels.
The General Data Protection Regulation is a set of laws put in place by the European Commission from May 25, 2018 for all companies that have an activity in the European Union or to the European Union and its citizens. At Lumeo Creative, we are therefore concerned.
WHAT DOES THIS CONCRETELY CHANGE?
To protect customers and individuals from data leaks or misuse of their personal data, it is now mandatory for companies to keep visitors and customers informed of all computer processing that is carried out from the data collected.
This Personal Data Protection Policy applies to the personal data we collect when you use our website www.lumeo-creative.com , when you visit one of our stores, view our online content, participate in one of our events or in any other way described in this Personal Data Protection Policy.
It describes the types of personal data we collect about our customers and prospects and explains how we use that data and the choices our customers and prospects have regarding our use of that data. It also describes the measures we take to protect the security of that data and how you can contact us about the protection of your personal data. Please read this Privacy Policy carefully.
If you do not want your personal data to be used in the manner described in this Privacy Policy or if you do not wish to provide certain of them, we may not be able to respond to some of your requests and provide you with certain services.
We invite you to read this Personal Data Protection Policy regularly in order to be kept informed of any possible changes to it, in particular those relating to the collection and processing conditions of your personal data.
We collect data about our users, visitors and customers and we work with several third-party providers who have access to some of this data.
This data is essential to offer you the best possible experience on our site and to ensure the smooth running of your order.
We have nothing to hide, we want to be as transparent as possible, so we're going to tell you everything!
DOES LUMEO CREATIVE RESELL MY PERSONAL DATA?
No! And we never will!
Some companies exchange customer files for commercial prospecting, this is not the case for Lumeo creative. All the data we collect is with us and will never be rented or sold to a third party company.
IS MY BANK CARD NUMBER SAFE?
For bank card payments, we work with one of the largest banking providers, guaranteeing the security of your data.
At no time do we have access to your credit card number, it is transmitted encrypted from our site to our banking service provider. Our service provider has all the French and European approvals justifying the security of its computer system. This data is only kept for the effective time of the transaction, until payment is finalized. It is then automatically deleted.
WHAT PERSONAL DATA DO YOU COLLECT ABOUT ME?
Purchase :
When you make a purchase on our website www.lumeo-creative.com we record in our systems all the information necessary for the execution of the contract, including your email, your first and last name, your postal address and your telephone number in order to be able to prepare and deliver your package to you.
When placing an order on our website www.lumeo-creative.com , this order data is transmitted to the various service providers who work to ensure that your package reaches you: our logistician who prepares the package and the carrier(s) who bring it to you.
They are absolutely not allowed to use your data for anything other than processing your order and must delete this data from their computer system after processing.
Commercial communications:
If you have consented, we also use your email address and/or telephone number to send you commercial and relational communications via email or SMS.
These marketing communications may be general and/or personalized based on your habits and preferences regarding our products and services, your purchases and your interests; based on the personal data that we may have collected as well as your purchase and/or browsing history on our website www.lumeo-creative.com . These communications include our product launches, invitations to events organized by our brand or birthday emails if you have shared the date with us.
You can manage your subscription preferences and adapt the content and frequency of sendings at any time by clicking on the "Manage my profile" link at the bottom of the email, or by contacting our customer service. If you no longer wish to receive our communications, you can unsubscribe at any time by clicking on the unsubscribe link at the bottom of the email or by contacting our service. It may take up to 48 hours for the messages to take effect. For SMS, you can unsubscribe by replying "ARRET" or "STOP" to one of our messages, or by also contacting our customer service.
All personal data collected for these purposes are hosted by our service provider, responsible for hosting our database and administering communication sending. The latter guarantees us maximum security on data storage.
Advertisement :
To improve the user experience on our website www.lumeo-creative.com and offer you a personalized and optimized experience, with your consent we record visits to our website to display targeted advertising when you browse other sites. Neither the advertising agency nor the third-party sites displaying our advertisements have access to your personal details.
However, if you no longer wish to see our advertisements, you can delete the cookies from your web browser. How to delete cookies? https://www.how-to-delete-cookies.com/
Product reviews:
Your email address, your first name, last name and your purchase reference are transmitted to our partner who will send you a satisfaction survey. This data is not transmitted to any other company and this data is only used for the purpose of evaluating your shopping experience at Lumeo creative and improving it.
